Cancellation & Refund Policy
At Boscle Technologies Pvt. Ltd. (“Boscle”, “we”, “our”), we value our customers and aim to provide a fair and transparent cancellation and refund process.
Last Updated :
10th - September 2025
1. Subscription Cancellations
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Customers may cancel their subscription at any time by submitting a request via their account dashboard or by contacting our support team at support@boscle.com.
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Cancellations made within 7 days of the initial subscription purchase may be eligible for a full refund, provided that significant usage of the Services has not occurred.
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After 7 days, cancellations will stop further renewals, but no refunds will be provided for the current billing cycle.
2. Non-Refundable Cases
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Fees paid for services already delivered (e.g., onboarding, setup, customization) are non-refundable.
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Refunds will not be provided if the account shows substantial usage of the Services during the billing period.
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One-time payments for consulting, integrations, or custom development are non-refundable once the service has commenced.
3. Service Issues
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If you experience defects, downtime, or service issues, please report them within 7 days of occurrence to our Customer Service Team.
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After verification, Boscle may offer appropriate remedies, which could include service credits, issue resolution, or, in rare cases, partial refunds.
4. Disputes Over Expectations
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If you believe the Services received do not match the description or expectations, please notify our Customer Service Team within 7 days of purchase or renewal.
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Our team will review the complaint and determine the best course of action, which may include adjustments, credits, or refunds at Boscle’s discretion.
5. Third-Party Services & Warranties
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For third-party integrations (e.g., payment gateways, APIs), Boscle is not responsible for refunding charges levied by the third party.
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Customers must contact the respective third-party provider for issues covered under their warranties or policies.
6. Refund Timelines
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In case of approved refunds, the amount will be processed within 9–15 business days to the original payment method.
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Timelines may vary depending on your bank or payment provider.